General FAQs
Find answers to our most frequently asked questions.
Everything You Need to Know About the #1 Pillow for Neck Pain & Spinal Support
Premium Cervical Pillow FAQs
What materials are used in the CerviSleep™ Premium Cervical Pillow?
The CerviSleep™ Premium Cervical Pillow is made from high-quality memory foam that adapts to your neck’s natural curvature, providing optimal support and comfort. The outer cover is crafted from breathable, hypoallergenic fabric, ensuring a cool and refreshing sleep experience. It contains no harmful chemicals, making it safe for all sleepers.
How do I clean and maintain the CerviSleep™ Premium Cervical Pillow?
The CerviSleep™ Premium Cervical Pillow comes with a removable and machine-washable pillowcase for easy maintenance. To clean:
- Remove the cover and machine wash it on a gentle cycle with mild detergent.
- Air dry or tumble dry on low heat.
- The memory foam core is not washable - spot clean with a damp cloth if needed and allow it to air dry completely before use.
Is the CerviSleep™ Premium Cervical Pillow suitable for all sleeping positions?
Yes! The CerviSleep™ Premium Cervical Pillow is designed for back, side, and stomach sleepers:
- Back Sleepers: Promotes proper spinal alignment, reducing pressure on the neck.
- Side Sleepers: The raised contour supports the neck and shoulders, preventing stiffness.
- Stomach Sleepers: The lower profile design minimizes strain, ensuring comfort without overextending the neck.
This ensures optimal sleep posture, no matter your preferred sleeping position.
Can I use the CerviSleep™ Premium Cervical Pillow even if I don’t have neck pain?
Absolutely! While the CerviSleep™ Premium Cervical Pillow is specifically designed for neck pain relief, it also prevents discomfort by keeping the spine aligned. It’s perfect for anyone who wants to improve sleep quality, reduce tension, and wake up feeling refreshed.
How does the CerviSleep™ Premium Cervical Pillow help with neck pain and stiffness?
The CerviSleep™ Premium Cervical Pillow supports your head and neck in a natural position, reducing muscle strain and promoting healthy spinal alignment. Its orthopedic design distributes pressure evenly, preventing stiffness and pain caused by improper sleep posture.
How is the CerviSleep™ Premium Cervical Pillow different from regular pillows?
Unlike standard pillows that flatten and lose support over time, the CerviSleep™ Premium Cervical Pillow retains its ergonomic shape. The contoured memory foam design ensures consistent neck support, while regular pillows may lead to misalignment and discomfort.
Is the CerviSleep™ Premium Cervical Pillow hypoallergenic?
Yes! The CerviSleep™ Premium Cervical Pillow is made from hypoallergenic and breathable materials, making it ideal for people with allergies or sensitive skin. The dust-mite resistant and toxin-free foam provides a clean and safe sleep environment.
What sizes are available for the CerviSleep™ Premium Cervical Pillow?
TheCerviSleep™ Premium Cervical Pillow comes in standard sizes, with the perfect fit for your sleeping needs.
How long does the CerviSleep™ Premium Cervical Pillow last?
With proper care, the CerviSleep™ Premium Cervical Pillow can last 3-5 years, maintaining its shape and effectiveness far longer than traditional pillows. To extend its lifespan, keep it clean and avoid excessive moisture exposure.
Does the CerviSleep™ Premium Cervical Pillow come with a trial period or warranty?
Yes! We offer a 100-night risk-free trial so you can experience the benefits of the CerviSleep™ Premium Cervical Pillow. Plus, it comes with a our warranty against defects, ensuring long-term satisfaction and peace of mind.
Find answers to our most frequently asked questions.
Shipping & returns
How long does shipping take?
Shipping times vary depending on your location:
- US & Canada: 7-10 business days
- UK, EU, Australia, New Zealand, Rest of the World: 10-12 business days
How can I track my order?
Once your order ships, you will receive an email with tracking details. You can use the tracking number provided to monitor the shipment status. Alternatively, you can track your order on our website by clicking here.
Do you ship internationally?
Yes! We ship worldwide. Please note that international orders may be subject to customs duties, taxes, or import fees, which are the customer’s responsibility.
What should I do if my package is delayed?
If your package is delayed beyond the estimated timeframe, please wait a few extra days, as carriers may experience occasional delays. If it has been significantly delayed, contact support@cervisleep.com, and we will assist you.
Can I change my shipping address after placing an order?
If you need to change your shipping address, contact us immediately at support@cervisleep.com. If your order has not yet shipped, we may be able to update the address. However, once the order is dispatched, we cannot make any changes.
What happens if I provide the wrong shipping address?
If an incorrect address is provided and the package is returned to us, the customer will be responsible for any additional shipping costs to resend the package.
Do you offer express shipping?
Yes, we do! You will have the option to upgrade to Express Shipping while you're checking out.
Do you cover customs duties and import taxes?
No, customs duties, VAT, and import taxes are not included in the shipping cost and are the customer’s responsibility. Please check with your local customs office for more information on possible charges.
My package says “delivered,” but I haven’t received it. What should I do?
If your tracking shows the package as delivered, but you haven’t received it:
- Check with neighbors or building management.
- Look around your property for any safe delivery locations.
- Contact your local post office or courier service.
- If the package is still missing, email us at support@cervisleep.com, and we will assist you.
What if my package is lost or stolen?
If your package is lost or stolen after being marked as delivered, we recommend filing a claim with the carrier. Unfortunately, we are not responsible for stolen packages, but we will do our best to assist you in finding a resolution.
